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Robert's complaint against Avro Energy
Avro Energy - unable to get refund after switching.
Complaint against Avro Energy
I switched from Avro Every to British Gas on 9 November 2018. Avro set me an email conforming the switch and telling me I should receive a final invoice within 8 weeks. I have not heard from them and sent a reminder email on 11 January again requesting a final invoice. I received a reply stating that I would hear from them within 5 days. I have not received any emails or correspondence since then and sent a reminder email on 10 February. I have tried telephoning on a number of occasions but have been unable to speak to anyone. There is a credit balance of approximately £500 which I would like repaid.
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