Economy Energy

3.00 stars

129 Reviews

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Rachel's complaint against Economy Energy

Rachel Jarrett


[RESPONDED] Avoid Like the Plague

Complaint against Economy Energy

I was with this company for two weeks. In that time I spoke to "customer service" agents at least five times. They were unerringly rude, obnoxious and totally oblivious about other conversations I'd had. I had to explain, multiple times, that my being in a wheelchair meant that I couldn't just 'pop down to the basement'. Apparently this is a very difficult concept to grasp. Many of the times I phoned there was very loud dance music in the background making it hard to hear and be heard. I finally got to speak to someone decent who wiped my account clean so that I could move to a different supplier as the treatment I had received had been so atrocious. Nearly a year on I have started getting daily telephone calls, texts and emails about a phantom debt which I do not owe. Despite talking to a number of different people and being told it was settled this is still occurring and is impacting my credit rating. I wish I had glanced at their Facebook page before signing up - it is full of endless complaints very similar to mine. Avoid at all costs.

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Hi Rachel, I do apologise for the service you received while on supply with us and that this has continued after switching suppliers. I will be happy to take a look into this for you and provide an explanation if you could please confirm your full address and email in a private message? ^Phil

James Marshall | | VERIFIED

Hi Rachel. Sorry to hear about your problems. If you would like some free help and advice about trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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