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Rachel's complaint against Economy Energy
[RESPONDED] Avoid Like the Plague
Complaint against Economy Energy
I was with this company for two weeks. In that time I spoke to "customer service" agents at least five times. They were unerringly rude, obnoxious and totally oblivious about other conversations I'd had. I had to explain, multiple times, that my being in a wheelchair meant that I couldn't just 'pop down to the basement'. Apparently this is a very difficult concept to grasp. Many of the times I phoned there was very loud dance music in the background making it hard to hear and be heard. I finally got to speak to someone decent who wiped my account clean so that I could move to a different supplier as the treatment I had received had been so atrocious. Nearly a year on I have started getting daily telephone calls, texts and emails about a phantom debt which I do not owe. Despite talking to a number of different people and being told it was settled this is still occurring and is impacting my credit rating. I wish I had glanced at their Facebook page before signing up - it is full of endless complaints very similar to mine. Avoid at all costs.
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Economy Energy Media Team | | VERIFIED
James Marshall | | VERIFIED