Economy Energy

3.00 stars

129 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

antony's complaint against Economy Energy

antony pawlett

05/06/2017

[RESPONDED] avoid this company

Complaint against Economy Energy

I signed up to switch gas and electric. I kept getting billed from my old company and economy energy. Eventually I found out that Economy Energy "could not take over the type of electricity meter" from my other provider. (its not an unusual meter). So I had to go back to my previous provider (not much choice really). I have phoned Economy Energy now 4 times - over weeks. Each time I phone I have to reexplain the situation. Second time I phoned they still thought I was with them - even though they told me they cannot take over my meter. They have taken 3 x £49 payments from me. Cannot get a refund despite trying loads of times. I've been transferred 4 times so far this morning - long waits. Hanging on the phone now as I write this. Friendly staff - hopeless company. Avoid.

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Economy Energy has responded

  • Comments (4)

antony pawlett | | VERIFIED

22nd June Summary: I tried to switch to this company in January. According to Green Star Energy (my previous and current supplier) Economy Energy took over my Electricity for 1 day, (they were unable to take over the Gas). Economy Energy have so far charged me £147, and are repeatedly trying to get more. I have explained this to them so many times. Out of pocket and Hours and hours wasted. AVOID

Economy Energy Media Team | | VERIFIED

Hi Antony, this is very concerning to hear and I do apologise that, firstly, there were issues with your switch and then with payments being taken. I will be happy to look into this for you if this is still ongoing. Please could you contact me via Facebook, Twitter or by email to [email protected] with your account details and I can investigate this. ^Phil

James Marshall | | VERIFIED

Hi Antony, Sorry to hear about your problems. Would some free help and advice about a trusted and reliable energy and utility supplier be of help?. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call me on 07980852397. James

James Marshall | | VERIFIED

Hi
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