Economy Energy

3.00 stars

129 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Sarah's complaint against Economy Energy

Sarah Wilson

25/09/2018

[RESPONDED] Avoid this terrible company

Complaint against Economy Energy

Do not sign up with this company. They overcharge you, hike up your direct debit by 30% in the summer for gas, then refuse to refund you the hundreds of pounds of credit you've racked up. They seem so desperate to keep your money I think they are in financial trouble & can't pay it back. They are supposed to issue it if you ask, according to their site. In truth they just come out with a load of claptrap about why you can't have it. Absolute cowboys

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Economy Energy has responded

  • Comments (7)

Economy Energy Media Team | | VERIFIED

Hi Sarah, I'm sorry to hear that your direct debit was increased and your credit was not refunded to you. I can look into this further if you can please email us at [email protected] ^Kara

Sarah Wilson | | VERIFIED

No I can't email any more, no one answers. It's a charade to make people on these review pages think there's some form of customer service. I've been waiting 22 working days for a response to my formal complaint and been told I can't have any rather large credit balance refunded twice on live chat unless the amount is 4 times my direct debit.

Economy Energy Media Team | | VERIFIED

I do apologise, I can assure you that we do respond to all emails in the [email protected] inbox, this is a different email address to the customer services one. We can look into this refund via email if you could email us please? ^Kara

Sarah Wilson | | VERIFIED

Your company has advised me I can't have a refund unless the balance is more than 4 times the direct debit amount, so in my case it would have to exceed £284 to get it back. I have been overcharged, I'm getting 3 different standing charges & unit rates on the same bill & despite querying this 11 weeks ago no one has messaged, emailled or rang to resolve.

Sarah Wilson | | VERIFIED

Your company has advised me I can't have a refund unless the balance is more than 4 times the direct debit amount, so in my case it would have to exceed £284 to get it back. I have been overcharged, I'm getting 3 different standing charges & unit rates on the same bill & despite querying this 11 weeks ago no one has messaged, emailled or rang to resolve.

Sarah Wilson | | VERIFIED

Go look at it now my account number is 1082527. Get back to me on here I'm sick of hearing it'll get picked up by complaints tomorrow they'll ring you, it's our process you've just to wait. Just sort it out.

James Marshall | | VERIFIED

Hi Sarah. This is outrageous treatment. If you would like some free help and advice about trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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