Economy Energy

3.00 stars

96 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Carla's complaint against Economy Energy

Carla Freitas

31/10/2018

[RESPONDED] Awful service

Complaint against Economy Energy

1 yr contract ending soon. Been told same tariff not available and best they could do is double (!!) the tariff. Made contract with new company, 1 week before switch was contacted by Economy Energy, informing they would not allow the move as owning them £200 which is completely wrong. Now they are refusing to speed up bill (which been told could take 14 working days), keep the same tariff or simply allowing me to leave. Feeling stuck at the moment, would not recommend!!

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Economy Energy has responded

  • Comments (3)

Economy Energy Media Team | | VERIFIED

Hello Carla, I do apologise for the issues you've had with leaving us and your bills. We can investigate this if you could please message us on web chat? ^Kara

Ken Butterworth | | VERIFIED

Hi Carla. COPY & PASTE TO BROWSER: Citizens Advice Your energy supplier has put its prices up. Call CA for more information if required. Post on here if you need pointing in the correct direction.

James Marshall | | VERIFIED

Hi Carla. Sorry to hear about your problem. If you would like some free help and advice about a trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the UK's Best Energy and Utility Provider by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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