Economy Energy

3.00 stars

96 Reviews

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Nora's complaint against Economy Energy

Nora Norris

26/04/2018

[RESPONDED] Bullying tactics from Economy Energy

Complaint against Economy Energy

I phoned Economy Energy with the meter readings and from a property I let out, expecting them to update the account with my contact details, I also tried to give them the previous tenants details but all of this information was refused by the call handler, who demanded an 'end of tenancy agreement' I have never heard of such a document in 15 years of being a landlord and again requested that the info be updated I was told that without this document I would now be liable for any debt on the account I have inherited this energy company, up until now I had never heard of them When you google them it is shocking to see the reputation they have and how they treat their customers I emailed the complaints department on 11th April and received the automatic return email telling me I would be contacted within 10 working days This hasn't happened

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Economy Energy has responded

  • Comments (6)

Economy Energy Media Team | | VERIFIED

Hello Nora, I'm sorry to hear of this and the issues you've had in trying to get the account closed and set up accordingly. So I can look into this for you, could you please send me an email confirming your full address to [email protected]? ^Paul

Nora Norris | | VERIFIED

I have sent the details as requested

Economy Energy Media Team | | VERIFIED

Thanks Nora, I've responded to your email now for you. ^Paul

Nora Norris | | VERIFIED

Despite the company response that they have responded to my email! They haven't 10 working days on and still nothing and no nearer to resolving this issue

Economy Energy Media Team | | VERIFIED

I do apologise, Nora. I did respond to your email on 27th April from [email protected] regarding this and I will re-send this now for your records. I will also chase your CEO complaint to ensure this is handled with priority due to your long wait. ^Paul

James Marshall | | VERIFIED

Hi Nora, Sorry to hear about your problems. Would some free help and advice about a trusted and reliable energy and utility supplier be of help?. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call me on 07980852397. James
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