Economy Energy

3.00 stars

129 Reviews

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Richard's complaint against Economy Energy

Richard Troy

23/11/2018

Change of supplier

Complaint against Economy Energy

I recently changed supplier from Economy Energy to EDF on the 16th October using Aspokesmansaid. Economy Energy still took the direct debit from my bank account 2 weeks after this date! I phoned them and was assured they would return what was owed and send me a settlement letter, however they didn't. I phoned again and was told the same and still they didn't. I sent them an e-mail of complaint to their complaints department and still I've had no reply. This is now 5 1/2 weeks after the changeover and they still owe me over £300. How can I make them pay me back and can you help please? Thank you, R. Troy.

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Richard Troy | | VERIFIED

Is there anyone there or am I talking to myself??
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