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DANGER!! AVOID LIKE THE PLAGUE!!!
Complaint against Economy Energy
Yet another ex customer still waiting a refund after leaving Economy Energy at the end of October. As so many others have found, their promises of a refund are no more than hot air. I believe they have no intention of giving any of us what is ours by law. Very soon, the 8 weeks required before I can take any further action will be up. Then, with help from my local Citizens Advice Bureau, I am taking them to the Small Claims Court. They were quick enough to demand money from me and insist it was paid immediately, but they won’t pay a penny back. Even after my contract ended, they continued to take money and then had the cheek to threaten me because I cancelled my Direct Debit. They are in SERIOUS financial trouble, and despite their denials, are obviously about to become an ex company - is that the 11th or 12th company to go bust this year? Yet despite this, they are still signing up new customers. Don’t let them trick you the way they have with me and hundreds of other customers- see the extremely negative reviews here and on Trustpilot. Indeed, the only positive review is on their website and that I believe was written by an employee, not, as they claim, “a satisfied customer” STAY AWAY!!
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