Economy Energy

3.00 stars

96 Reviews

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Joanne's complaint against Economy Energy

Joanne Hickton

07/04/2018

[RESPONDED] Direct Debit not cancelled after leaving.

Complaint against Economy Energy

Please be aware economy energy do not always cancel your direct debit if you switch from them. They continued taking out my monthly payments, 5 months later they owe me over £1,000 and that takes over three weeks to process! The call advisor may have been a robot. They don't care about their customers at all.

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Hi Joanne, I am sorry for the issues you've faced here. We do take feedback such as this very seriously to ensure we continue to improve our service. If you could please send your full address and email over Facebook, Twitter or email to [email protected], I will be happy to take a look into your account and ensure your refund is returned as soon as possible.^Phil

Economy Energy Media Team | | VERIFIED

Hi Joanne, I am sorry for the issues you've faced here. We do take feedback such as this very seriously to ensure we continue to improve our service. If you could please send your full address and email over Facebook, Twitter or email to [email protected], I will be happy to take a look into your account and ensure your refund is returned as soon as possible.^Phil
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