Economy Energy

3.00 stars

96 Reviews

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Caroline's complaint against Economy Energy

Caroline Beynon

20/09/2018

[RESPONDED] Do not switch to this company

Complaint against Economy Energy

I switched to Economy Energy a long 12 months ago. Here is the list of issues which have occurred: 1. Account incorrectly set up so that I was logging meter readings against one account, and they allocated payments against another. 2. Random emails with random amounts of direct debit notifications. I had to block them from taking any payments from my bank account as this was so concerning. 3. No actual bills produced despite regular meter readings. 4. The same electricity units billed twice - ie one bill for units 20400 to 22000 and the next one for units 20400 to 22823. Unable to rectify until formal complaint raised for the third time. 5. Aggressive phone call to chase for payment when no bills had been produced. When asking to sort out the billing simply repeated 'this will be referred to a debt collector who will attend your home'... 6. Gas bill had an overlap - so units invoiced from eg 11565 to 12875 then from 12650 - so charged twice for the same units. Wonder if this is a deliberate money making exercise. 7. Blocked my switch due to their billing issues. I could go on. I have wasted hours of time sorting these issues out, faced with nonsense on the so-called 'live' chat. Luckily I could manage paying almost the whole year bill in one once the invoices were finally produced. Financially vulnerable customers would be really messed up - look at the other reviews to see the tactics on taking random amounts on random days. A horrible horrible experience

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Hello Caroline, I do apologise for the issues you've had and agree that this is unacceptable. If you would like us to investigate this further, can you please email us at [email protected]? ^Kara

James Marshall | | VERIFIED

Hi Caroline and you've been treated badly. If you would like some free help and advice about trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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