Economy Energy

3.00 stars

129 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Andrew's complaint against Economy Energy

Andrew Barton

16/10/2018

[RESPONDED] Do not use economy Energy

Complaint against Economy Energy

Economy Energy stopped supplying me with power on 15th August 2018. I have been in contact a number of times regarding the repayment of the credit on the account and their operatives insist they did not have the final reads from my meter, they also said it would take 6 to 8 weeks to prepare the final bill, they have said they have not been 'sent them' by my new supplier. When I contacted my new supplier they informed me the meter reads at the time of the swap had been uploaded the industry database, which is the system all energy companies use. Today some 8 weeks after the swap I received gas and electricity bills from them. I made contact via 'chat' to ask when the balance would be repaid to me, to my surprise I was told these were not final bills as they still did not have the final meter reads. They told me that I needed to contact my new supplier to get them to send the meter reads. I telephoned my new suplier today, they confirmed to me that the swap meter reads had been uploaded the industry database, the gas read on 16th August at 14.26 pm and the Electric on 29th August at 14.12 pm and that if they have not got them they need to contact their 'shipper'. I am dissatisfied with economy Energy as they do nothing but prevaricate in order to hold onto the outstanding repayment for as long as possible. Their operatives are lying when they say they do not have the final meter reads, as these were uploaded many weeks ago. I am also dissatisfied that they have still not issued me with my final bill within 8 weeks of the swap.

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Economy Energy has responded

  • Comments (3)

Economy Energy Media Team | | VERIFIED

Hello Andrew, I'm really sorry to hear that you've had these issues with your final bills. We can look into this further for you if you could please email us at [email protected]? ^Kara

James Marshall | | VERIFIED

Hi Andrew. Your treatment just ain't right. If you would like some free help and advice about a trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the UK's Best Energy and Utility Provider by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397

Andrew Barton | | VERIFIED

So how will swapping to you help people get their money back?
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