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Lisa's complaint against Economy Energy
Do not use this company!!
Complaint against Economy Energy
After being told I was in credit of over£500 I was told I was unable to reduce my monthly payments. On requesting my credit to be refunded I was told it would be with me in 28 days. IT DIDN'T HAPPEN!! I called customer services to find out what had happened and they told me there was a backlog, they refused to give me any further information and refused to allow me to speak to anyone else, such as management or complaints. I then emailed the response from here, last week, who promised me that my refund would be in by today and hey guess what......that's right NO MONEY!! I would NOT recomend this company to anyone!! I will be switching as soon as my credit is used up, direct debit has now been cancelled.
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