Economy Energy

3.00 stars

129 Reviews

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Susan 's complaint against Economy Energy

Susan W

03/01/2018

[LAPSED] Doesn't reply to complaints - AVOID THIS COMPANY!

Complaint against Economy Energy

I've had so many issues with this energy supplier since joining. Nothing seems to work. We have a smart meter - they say they can't read it so we have to submit readings each month. We submit readings each month via email as the website does't work. These readings are NEVER added to our account so all readings are estimated. We haven't had a bill based on ACTUAL readings since we joined. We have no idea how much energy we're using at all. I've complained a few weeks ago in November. No reply. Sent the complaint 3 more times since then. Still heard nothing. I feel very angry about the way this company treat customers and wish I'd never switched. It feels as though they treat customers with utter contempt and I feel helpless. Will complain to the Ombudsman as soon as the 8 weeks are up. AVOID AT ALL COSTS.

  • supporters 0

Lapsed. Susan has not responded in 90 days

  • Comments (7)

Economy Energy Media Team | | VERIFIED

Hi Susan, I am sorry for the issues you've had, firstly with your readings and then being kept waiting on your complaint. I will be happy to investigate this now for you if you could please send me your full name, address and email over Facebook, Twitter or by email to [email protected] so I can access your account? ^Phil

Susan W | | VERIFIED

User Responded via private message

Economy Energy Media Team | | VERIFIED

Hi Susan, of course I will be happy to escalate this further for you. For security and rather than discuss this in public. Could you please email these details over to me at [email protected] and we can investigate this through there? ^Phil

Susan W | | VERIFIED

User Responded via private message

Economy Energy Media Team | | VERIFIED

Hi Susan, I do apologise - you are correct. For internal use, we can chase this easier via email and I ensure this is escalated right away if you could please send this over to [email protected]? Please be assured this is still myself on this inbox and I will respond right away. ^Phil

Susan W | | VERIFIED

User Responded via private message

Economy Energy Media Team | | VERIFIED

Perfect, thank you. I have replied to this now if we could please keep our conversation via email now so I can resolve this right away. ^Phil
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