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Joanne's complaint against Economy Energy
Complaint against Economy Energy
I answered a knock at my door from someone from economy energy I thought I was getting a quote it was not I was switching companies without realising. I had no letters or cards sent to me informing me that i had switched and on the day they took over I was completely unaware of the fact I was under new gas and electricity suppliers. I am furious they can switch me over and without even telling me by mail or email or a phone call they day they took over I had no way of putting gas or electricity on my meters because (a) I didn't realise I had switched and (b) they hadn't sent me any cards to top.up my meter. How is this even possible that they can do this?
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Lapsed. Joanne has not responded in 90 days
- Comments (2)
susie negus | | VERIFIED
Economy Energy Media Team | | VERIFIED