Economy Energy

3.00 stars

96 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Laura's complaint against Economy Energy

Laura Fletcher

19/03/2018

[LAPSED] Economy Energy took direct debit after account closure and haven't paid refund!

Complaint against Economy Energy

I transferred providers away from Economy Energy however they kept taking direct debits after my account had been closed. Currently they owe me £359.76 in credit on my account. After I called and spoke to an agent on 27/2 they said it would be credited to my account in 5-7 days but this has not happened.

  • supporters 0

Lapsed. Laura has not responded in 90 days

  • Comments (1)

Economy Energy Media Team | | VERIFIED

Hi Laura, I am sorry you've been kept waiting on this. I can see we have spoken on Facebook regarding this too. Your refund has now been completed from our side and will therefore show in your bank shortly. I do apologise for the issues you've faced with this. If there is anything further outstanding, please do not hesitate to contact us again on social media. Thank you, Phil.
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