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Kubilay's complaint against Economy Energy
[RESPONDED] Economy Energy won't refund my money
Complaint against Economy Energy
I left Economy Energy three months ago. My balance was £310.34 in credit. I chased them various time, they said it should be in my account in 28 days. After 28 days I called again, they said transfer to my new supplier hasn't been done so i need to wait. I called my new supplier to speed up the process, they said it is Economy Energy who needs to do the transaction. I called back, they said they will look into it and get back to me. After 2 weeks wait and 3 phone call they said my transfer is done and I will receive a final statement and my refund in 28 days (that's the 2nd 28 days wait) I received my statement in two weeks and as I stated above my account is £310.34 in credit. I called within 28 days, they said "there is a back log in their refund department and shouldn't except it before 12th November, if you don't receive it by than call back" Today 13th I contacted them again, the answer I get is "there is a back log with the refund department and they cannot give me a date or any phone number of refund department to contact" Simply I cannot get my money back and don't know whether they will ever pay me e and there is no one to contact! The amount of time I spent on the phone is over 3 hours for "the money they owe me!" When it comes to pay back, it is a closed door to your face! I wonder how should I make a complain and make a claim about Economy Energy?
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Economy Energy has responded
- Comments (3)
Economy Energy Media Team | | VERIFIED
Natalie O’Melia | | VERIFIED
James Marshall | | VERIFIED