Economy Energy

4.00 stars

78 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Marion's complaint against Economy Energy

Marion Kenney

08/06/2018

[RESPONDED] Extra charges

Complaint against Economy Energy

Good afternoon I have been with economy for a few months and was happy . Recently I recieved an extra bill for £82.to be paid in full by 10.06.2018. On receiving this v large amount . I also pay £21.pm . I decicided to switch supplier. Economy say I now have to pay £107. - £21. I paid on the 29.05.18. Also at the start of my contract economy energy took 2 payments instead of 1 ? I was never refunded. Taking this into account I'm left with a bill of £65. . I offered to pay on the 18 June and was told no I had to pay it now . I'm devastated at this cruel attitude. Also economy energy say they will not let me switch to my new supplier. Please help Mkenney

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Economy Energy has responded

  • Comments (9)

Economy Energy Media Team | | VERIFIED

Hi Marion, I am sorry for the confusion and frustration caused by this. If you could please send me your full address and email to [email protected], I will be happy to take a look into this for you. ^Phil

Marion Kenney | | VERIFIED

User Responded via private message

Marion Kenney | | VERIFIED

112 Abbotsford place Glasgow G59SZ [email protected] Thank you.

Economy Energy Media Team | | VERIFIED

Hi Marion, I do apologise but, for security, could you please email this over to me? We're unable to discuss the account in public. ^Phil

Marion Kenney | | VERIFIED

112 Abbotsford place Glasgow G59SZ [email protected] Hi Phil Details as requested . Thanks

Marion Kenney | | VERIFIED

User Responded via private message

Economy Energy Media Team | | VERIFIED

Could you please email this to me at [email protected]? I will then ensure your complaint is looked into as soon as possible. ^Phil

Marion Kenney | | VERIFIED

Sent today 19.06.208 The requested information.

Economy Energy Media Team | | VERIFIED

Thank you, Marion. I will ensure this is picked up and you are responded to by email as soon as possible. ^Phil
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