Economy Energy

3.00 stars

129 Reviews

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mark's complaint against Economy Energy

mark O'Hagan


[RESPONDED] Length of time to refund credit

Complaint against Economy Energy

I contacted economy energy on 31/08/18 to inform them that I had sold my property & gave them the final neater readings for both gas & electric. I have called a furthe four times & also lodged a formal complaint regarding the length of time it is taking to refund the £136.14 that I paid them in direct debits. Final call was today 12/11/18 at which point customer service a member refused to provide me with either a date that I can expect my refund, the contact details for the refund department nor the contact details of a senior manager who could deal with my complaint in an effective manner (this I was told was due to data protection). I will be contacting watchdog, Martin Lewis & the ombudsman regarding this company because their customer service is shockingly bad. They have shown nothing but contempt for me & it appears they have done the same to others as well

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Hello Mark, I sincerely apologise for the issues you've had with your refund. Can you please email [email protected] so that we can look into this further? ^Kara

James Marshall | | VERIFIED

Hi Mark. Sorry to hear about your problem. If you would like some free help and advice about a trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the UK's Best Energy and Utility Provider by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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