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carol's complaint against Economy Energy
[LAPSED] Liars and Thieves
Complaint against Economy Energy
I've tried to contact this company many many times since I left them on 25th November. I left after six months because of appalling customer service and because they never sorted my complaints out. I have over the last few months resorted to leaving many reviews about them on Trustpilot. They do leave a reply and twice I have had phone calls from their 'specialist complaints team'. They drone on about reaching a resolution and keep promising me a refund but it never happens. They owe me £155 yet despite not being a customer anymore they won't return my credit and in fact in December even tried to take more money out of my account. Thankfully the bank stopped them. I'm scared of what they are capable of after reading so many horror stories about them. I'm very very stressed about what they've done to me. They just keep lying to me.
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Lapsed. carol has not responded in 90 days
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