Economy Energy

3.00 stars

129 Reviews

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Jason's complaint against Economy Energy

Jason Brown

01/09/2018

[RESPONDED] not paying peoples money back when told to do so

Complaint against Economy Energy

only been with these crooks 4 mths .upped ddebit when 140 pounds in credit.they refuse to lower ddebit where it was set for 12mths usage,or refund 140 pounds credit on account.they treat customers as moneylenders.they are breaking the law.its my money not yours.bin told i will get credit back in 8mths time.i will probably be 500 pounds in credit by then.horror stories all over internet about this company not refunding money back.contacted police action fraud energy ombudsman bank and ofgem.

  • supporters 0

Economy Energy has responded

  • Comments (15)

Economy Energy Media Team | | VERIFIED

Hi Jason, I am sorry for the frustration and confusion caused here. I will be happy to take a look into this for you if you'd like to send me your full address and email to [email protected]? Alternatively, as you've now escalated this to the Ombudsman, they will now liaise with us on your behalf to reach a resolution as soon as possible. ^Phil

Jason Brown | | VERIFIED

lower debit back to 25 pounds or refund credit

Economy Energy Media Team | | VERIFIED

I can take a look into this for you if you could please confirm your full address and email to [email protected]? For security, we do require your details to allow us to access your account. ^Phil

Jason Brown | | VERIFIED

User Responded via private message

Jason Brown | | VERIFIED

Jason Brown | | VERIFIED

Economy Energy Media Team | | VERIFIED

Can you please email this to me, Jason? Spokesman Said is a public platform so, for security, we're unable to discuss account specifics here. ^Phil

Jason Brown | | VERIFIED

Jason Brown | | VERIFIED

User Responded via private message

Economy Energy Media Team | | VERIFIED

I have responded to your email within the social media inbox now, Jason. Should you wish to speak to us, you can do so by calling us on 0333 103 9053. ^Phil

Jason Brown | | VERIFIED

nothing gets resolved spoke to them numerous times.blah blah

Economy Energy Media Team | | VERIFIED

I do apologise this has been ongoing so long. I will continue to respond to your emails now to ensure we reach a resolution on this. ^Phil

Jason Brown | | VERIFIED

lower ddebit gas back to 25 or refund credit

Economy Energy Media Team | | VERIFIED

Hi Jason, we have responded to your email now regarding this. ^Phil

James Marshall | | VERIFIED

Hi Jason. What a horror story! If you would like some free help and advice about trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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