Economy Energy

3.00 stars

129 Reviews

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Gemma's complaint against Economy Energy

Gemma Tilley


[RESPONDED] Over £300 owed by Economy Energy

Complaint against Economy Energy

We have now been waiting for nearly 5 months for a refund of over £300 from Economy Energy. They are fully aware of the refund request (phoned and emailed multiple times), and we have been promised the money back at least 3 times. Each promise has lead to nothing. Other issues include inaccurate bills, their credit system being down, meter reading requests after leaving the property and the company, detail requests for a meter we didn't have (also requested after leaving the property and company), threatening letters suggesting that our credit score could be at risk if we didn't pay the £20 pounds owed on the gas bill (which was to be deducted from the £350 owed to us on electricity) and finally, a letter to my boyfriend who's details aren't on the account, demanding payment from him! We are at a complete loss with this company, and just need our money back.

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Hi Gemma, I am sorry to hear this has been ongoing for so long and I agree it sounds like we've really let you down here. I'll be happy to take a look into this and provide a resolution for you if could please send your full address and email to me at [email protected]? ^Phil

James Marshall | | VERIFIED

Hi Gemma. Sorry to hear about your problems. Would some free help and advice about a trusted and reliable energy and utility supplier be of help?. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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