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Gemma's complaint against Economy Energy
[RESPONDED] Over £300 owed by Economy Energy
Complaint against Economy Energy
We have now been waiting for nearly 5 months for a refund of over £300 from Economy Energy. They are fully aware of the refund request (phoned and emailed multiple times), and we have been promised the money back at least 3 times. Each promise has lead to nothing. Other issues include inaccurate bills, their credit system being down, meter reading requests after leaving the property and the company, detail requests for a meter we didn't have (also requested after leaving the property and company), threatening letters suggesting that our credit score could be at risk if we didn't pay the £20 pounds owed on the gas bill (which was to be deducted from the £350 owed to us on electricity) and finally, a letter to my boyfriend who's details aren't on the account, demanding payment from him! We are at a complete loss with this company, and just need our money back.
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Economy Energy has responded
- Comments (2)
Economy Energy Media Team | | VERIFIED
James Marshall | | VERIFIED