Economy Energy

3.00 stars

129 Reviews

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Mark's complaint against Economy Energy

Mark Little

30/10/2018

[RESPONDED] Theives

Complaint against Economy Energy

So we have been customers for a while. I checked our account and we are in credit about £500 for gas and £500 for electric when i asked for it back i was told they wanted to hold on to 4 x my direct debit!!! WHAT? My direct debit is clearly to much. It is my money and you have paid me no interest for the period you have held it. When demanding it all back i was told no guarantees get back to you in 28 days! I have always overpaid and you now refuse to return my money. This is theft. Avoid these con artists.

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Economy Energy has responded

  • Comments (7)

Ken Butterworth | | VERIFIED

Mark. Read EE Policy Statement: Reassessments and Refunds for Direct Debit customers. GOOGLE & COPY: Reassessments and Refunds for Direct Debit customers Economy Energy.

Mark Little | | VERIFIED

WOW!! Thanks. This proves their actions are incompetence at best and fraud at worst. You cannot issue this as a policy then train staff to say you cannot have your money back. Great find and great document i will follow this up tomorrow!!

Economy Energy Media Team | | VERIFIED

Hi Mark, I'm sorry to hear that you haven't received this. Can you please message us on web chat via our website so that we can look into this? ^Kara

Ken Butterworth | | VERIFIED

Good luck Mark. Citizens Advice say this. You can claim credit at any time. You’ll need to give them an up-to-date meter reading. THE DECISION IS YOURS. GOOGLE & COPY: Claim back credit from your energy supplier Citizens Advice

Mark Little | | VERIFIED

Kara - how do you think this all came about. I did message you on webchat and this is where you told me I can't have my money back - The lady on the phone tried the same line with me. It is clear that you are training staff that this is policy but putting something completely different in writing. This might or might not be illegal but it is certainly imoral. Shame on you.

Mark Little | | VERIFIED

I worry for the vulnerable and less tenacious when you are using such dirty tricks

James Marshall | | VERIFIED

Hi Brian. This is disgusting treatment. If you would like some free help and advice about a trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the UK's Best Energy and Utility Provider by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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