Economy Energy

4.00 stars

78 Reviews

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Fiona's complaint against Economy Energy

Fiona Donaldson

15/06/2018

[RESPONDED] Unauthorised Direct Debit

Complaint against Economy Energy

On holiday to find out that Economy Energy has taken an additional and separate dd of £1256 out of my account over and above our normal payment of £93. No notification. Nothing. Thank god I looked at our account or the charges from other dd would have quickly added up. They also changed the reference number!! I've stopped the dd and informed our bank and they will hopefully be able to recall the payment. Needless to say we will be looking for a refund and an apology plus the cost of a phonecall from abroad after waiting on the line for over 11mins as the customer service wasn't with me 'shortly'!

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Economy Energy has responded

  • Comments (6)

Economy Energy Media Team | | VERIFIED

Hi Fiona, I am sorry you weren't aware of this payment. I will be happy to take a look into this for you and provide an explanation if you could please confirm your full address and email to me at [email protected]? ^Phil

Fiona Donaldson | | VERIFIED

User Responded via private message

Fiona Donaldson | | VERIFIED

User Responded via private message

Fiona Donaldson | | VERIFIED

User Responded via private message

Economy Energy Media Team | | VERIFIED

Thank you, Fiona. I will ensure this picked up and you are responded to as soon as possible. ^Phil

James Marshall | | VERIFIED

Hi Fiona. This is outrageous treatment. Would some free help and advice about a trusted and reliable energy and utility supplier be of help?. I'm a distributor for Utility Warehouse, named the energy and best Utility Provider in the UK by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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