Economy Energy

3.00 stars

129 Reviews

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Maria's complaint against Economy Energy

Maria G


[RESPONDED] Worst company EVER! Avoid

Complaint against Economy Energy

I bitterly regret the day I signed both myself and my elderly mother up to this company. If you have any respect for your mental health avoid at all costs. Suddenly stopped sending Postal bills but changed to online but did not tell us. Never ask for readings or inform us when bills were produced. When actual readings are provided they are ingnored or input incorrectly. When contacted by phone the lie and never deliver what is promised. No continuity with staff no doubt they all leave! Threatening to take hundreds of pounds out of account when not owed, so direct debit had to be cancelled so now in arrears but unable to get a correct bill . Emails ignored! Has made me extremely ill to the extent I have had to go to doctor and my elderly mother is beside herself with worry as never has owed money before and now through no fault of her own or mine we are in a horrendous scary situation. Going to report to offgem and obdusman and seek legal advice now as this can't continue. Will leave as soon as possible. Look at reviews on here and trustpoilet.... avoid at all costs

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Hello Maria, I'm really sorry to hear of the inconvenience that this has caused. If you could please message us on web chat via our website we will look into this further for you. ^Kara

James Marshall | | VERIFIED

Hi Ken. You've been treated badly, but if you would like some free help and advice about a trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the UK's Best Energy and Utility Provider by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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