Economy Energy

3.00 stars

129 Reviews

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Dean's complaint against Economy Energy

Dean Riggs-Long


[RESPONDED] worst possible experience - refund

Complaint against Economy Energy

I have had the worst possible experience with this company when trying to leave them. They simply refuse to refund me my credits on my Gas/Elec. I have over £100.00 credit since Aug 18 and as of today, 12.11.18, they still refuse to refund me. If I didn't pay my bill one month what would you have done to me? Yet you hold onto my money since Aug and refuse to refund? criminal!! Their Complaints department ignore all my emails, you know who you are, (complaint ref 1368231). Why do you keep ignoring me???? I had have to log this with the energy ombudsman. Hopefully, I will get a load of compensation out of this. TO ALL: PLEASE BE AWARE SIGNING UP WITH THIS COMPANY!!!

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Economy Energy has responded

  • Comments (2)

Economy Energy Media Team | | VERIFIED

Good afternoon Dean, I'm sorry to hear that you haven't received your refund or a response to your complaint. Could you please email [email protected] so that we can look into this further? ^Kara

James Marshall | | VERIFIED

Hi Dean. Sorry to hear about your problem. If you would like some free help and advice about a trusted and reliable energy and utility supplier then I can help. I'm a distributor for Utility Warehouse, named the UK's Best Energy and Utility Provider by Which, numerous Moneywise, Defaqto 5 star, international and other awards. I usually save people over £300 to £2,000. You can call 07980852397
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