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Lance's complaint against Iresa
Account well in credit and no refund after switch
Complaint against Iresa
I changed dual-fuel suppliers from Iresa to Octopus - the switch date was the 16th March. So far, Iresa have only acknowledged that they have "closed" the Electricity account and have included the final meter reading. They haven't closed the Gas account or used the final Gas reading. They have also taken another full payment for both supplies, on the 22nd March, 6 days after the switch. Both accounts are in credit by £204 and £86 as of today. I cannot determine what the accounts are after usage is taken in to account and when I will get a refund. I have tried to phone them several times and the line is either unanswered, or I'm in a queue that seems to have no end... I have raised support tickets in the past, but they have never been answered. I am concerned...
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