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Annette's complaint against Iresa

Annette Hargreaves


refund not being returned

Complaint against Iresa

I moved out a rented property where I was using IRESA as our energy provider on Aug 30, 2017. We submitted our final meter reading to IRESA via their onine portal within a few days. We have since chased them repeatedly for a refund of £206.39. For several months we were sent reminders that we needed to submit final readings once we had switched to our new energy suppliers - despite our messages saying we had moved out and wanted our money back. As communication via email went absolutely nowhere, I resorted to calling directly on several ocassions in December. Whilst their customer service team is corteous, they are not empowered to take ANY action rather than pass messages on to their finance team who seem to take no action whatsoever. Even worse, instead of receiving a refund, £145.90 worth of random "new" charges were applied to our account. It is now more than 4 months after we moved out and many emails and phone calls later that our account is incorrect, we are being owed a substantial amount of money and there seems no prospect of progress from their side.

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