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Emma's complaint against Toto Energy
AVOID!! i have never known an energy company like them!!
Complaint against Toto Energy
Absolutely useless and awful customer service. You talk to one advisor who confirms everything that they have done but for you to call back and be informed that this has not been noted on the complaint, they refused to give CEO details. They advised for me to send an email complaint (which I have done twice and have waited and yet no response). The call centres are almost impossible to get through to and when you do speak to them, most advisors are rude. They continue to take payments from my account without me authorising them I have requested on multiple occasions for them to send me statements via post which they still haven't done (yet again asked on numerous occasions) for them every time to reply that they are a "paperless company" however under the new GDPR rulings they have a legal obligation to provide this in a relevant format for me.
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