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Pat's complaint against Toto Energy
Very poor service
Complaint against Toto Energy
I am experiencing many issues with this company. I cannot obtain an accurate bill and they have mislaid monies paid to them so I cannot leave. I do not get any adequate response from customer service and they have not followed their own complaints procedures. I have found them to be obstructive and give misleading information. There seems to be a particular problem with them objecting to customer switches to other suppliers and taking extra payments as other customers testify. Please report to the regulators if this has been your experience. They are not commited to resolving any complaints and are abusing the eight week/deadlock rule. Good luck.
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