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Susan's complaint against Toto Energy
Worst energy company I've ever dealt with
Complaint against Toto Energy
Where do I begin? Firstly, No app so everything is done via their webpage.I thought I'd be sent smart cards to go with the smart meters fitted by my previous supplier, but the only ones I have are with my previous supplier. Toto didn't send me any smart cards. Over Christmas we ran out of both electricity and gas and couldn't top up either because we could only do this via their website, however even with their website, we can't top up the gas. We are now down to 70p of emergency gas credit and despite several phone calls to them, we are still without gas. Toto also lied, they informed me that my previous supplier was at fault for not transferring our gas meter over to toto. This is a lie, as I contacted my previous supplier who informed me that both meters were switched to Toto on the 20th December. I am disabled and face the rest of the weekend with no hot water or heating. My daughter has had to type this as my disability makes it difficult for me to do so. My troubles with Toto began when the credit I had with my previous supplier ran out and I had to first top up with Toto. The whole experience has been a nightmare as this was an erroneous transfer, and I feel I was bullied into this by a cold caller. I want to return to my previous supplier asap. Yours sincerely Miss Susan Crane.
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