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Jo's complaint against Butler Fuels
Do not use Butler fuels
Complaint against Butler Fuels
I ordered heating oil on Friday 15th online, I received no call from them so rang them on Wednesday. I was assured oil would be delivered on Friday 22nd. They failed to deliver on Friday 22nd December. I phoned them to find out where the oil was and they told me it wouldn't be here today as it was now too late and their driver had been delayed. I was told it would be delivered on 27/12/17. I was told that if I was still concerned I should ring back. I rang back within half hour and told them that I didn't have enough oil to get through Christmas. I was told there was nothing they could do until 27th. When I said I had a new born and my infirm terminally Ill mother coming and it just wasn't good enough, I had a rude man tell me that he had told me already and wasn't going to repeat himself and he kept telling me I was wrong. I won't be using butler fuels again and would not recommend them to anyone.
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