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Jill's complaint against Tivium
Jill Ryan Browne
'Green Deal' company Tivium won't keep promise to repay £299 assessment fee
Complaint against Tivium
In August 2014 we cancelled a 'Green Deal'assessment visit from a representative of the London-based firm Tivium and were promised a refund of our £299 fee. Since then I have conducted a largely one-sided dialogue in an attempt to get my money back. Although they have several times acknowledged that I am entitled to a refund, and apologised for 'technical problems,' they are still dragging their feet. I have copied in my correspondence with them to my MP Robert Buckland, Solicitor General for England (who has been supportive) , and told them I'm planning to send copies to the Daily Telegraph's financial troubleshooter, and to the BBC, who have already investigated them for reneging on their promises. Can you help??
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