First Utility

3.00 stars

36 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

mr a's complaint against First Utility

mr a reading

16/05/2016

[RESPONDED] duel fuel deal

Complaint against First Utility

I had just ended a 2year fixed deal, so needed to renew. I asked their customer services for cheapest deal and expected savings as prices had fallen during last 2years. customer service lady assured me costs would be cheaper. when contract details arrived, I calculated my savings would be £64.00 per year, kwh were indeed cheaper. then I noticed standing charges had increased, these worked out at extra---you've guessed----£64.00!! So much for passing savings to customer! I live solely on state pension, every penny saved would count.

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First Utility has responded

  • Comments (1)

Robert Bailey | | VERIFIED

I'm really sorry to hear that. We'd really like to look into this for you, could you send your account details in an email to [email protected]? We look forward to hearing from you. ^Ashley
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