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[RESPONDED] duel fuel deal
Complaint against First Utility
I had just ended a 2year fixed deal, so needed to renew. I asked their customer services for cheapest deal and expected savings as prices had fallen during last 2years. customer service lady assured me costs would be cheaper. when contract details arrived, I calculated my savings would be £64.00 per year, kwh were indeed cheaper. then I noticed standing charges had increased, these worked out at extra---you've guessed----£64.00!! So much for passing savings to customer! I live solely on state pension, every penny saved would count.
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Robert Bailey | | VERIFIED