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Gareth's complaint against First Utility
[RESPONDED] No bill for 5 months, and wildly innaccurate usage statistics despite submitting monthly readings
Complaint against First Utility
Despite numerous assurances from First Utility that the issue is being resolved, I have not had a bill now for 5 months. I submit monthly readings to ensure I am correctly billed, yet the system is no longer generating my bills. The statistics on the website show that I am using 50 to 100 times as much electricity as I am actually using. This is extremely frustrating. But even more frustrating is that I receive no updates or courtesy calls to inform me what they are doing about it, instead just giving false promises that it's being sorted and that the system will sort itself out within the next few days.
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First Utility has responded
- Comments (2)
Robert Bailey | | VERIFIED
Gareth Codd | | VERIFIED