Utilita

1.00 stars

52 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Bunny's complaint against Utilita

Bunny Warren

28/04/2019

Miss sold and mislead

Complaint against Utilita

I had a door to door salesman attend my property stating he needs to check my meter as it was a government backed scheme, which I allowed and also allowed him the time to speak about the switch to Utilita, he mentioned I would be paying a higher tier for the first 2 kwph (32p)each day and then a lower tier afterwards(15p), only to find that the company take the first 64 kwph at the high rate in any monthly period, in the first 3 days after install it has cost £18+ for my electric which previously lasted me 10 days , while I know this works out financially the same over a monthly period this was not something I agreed to as was sold this on a day basis not monthly and feel I was miss sold the tariff they offered, I will be contacting the financial ombudsmen reference this matter

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