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Nicholas 's complaint against Utilita
Poor customer service, zero complaint handling skills
Complaint against Utilita
Early smart meter failure, misled by engineers fitting replacement, poor response by customer service, awful response and no constructive time scale to remedy by complaints people ( I was going to say team, but utilita departmens work to different time scales) No actual meter reads since initial read in 2013 and end read on aug 2018 when meters removed.long wait times when calling.if you quote utilitas own complaints procedure to them it seems they have never read it, I think the company empower low level employees in the hope for yuck resolution and the management just let the chaos continue.i have switched to a new supplier as lost confidence in utilita to resolve without intervention from external body, 22 days in revenue investigation not started despite being told ten days to complete, then fourteen.Switch to new company well explained and without any issues.UTILITA MUST DO BETTER.
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Terry Powling | | VERIFIED
Dee Morgan | | VERIFIED