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Mark's complaint against British Gas
British Gas put my name on someones bills; my credit rating affected; customer service paralysed.
Complaint against British Gas
This is the 2nd time they ve done it. I wait up to half an hour on the phone while it is apologetically 'dealt with' but nothing happens. I write to Customer Service and get reassuring letter from Kevin Roxburgh, Director but nothing happens even though it says he'll be in contact within 7 days. The worst of it is the sentence 'Resolving your complaint is extremely important to us'.
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Angela Russell | | VERIFIED