Want to resolve an issue with British Gas?
Or simply share your experience
What we think
British Gas review
Carmelita's complaint against British Gas
British Gas ref: 910007118646 incorrect charges
Complaint against British Gas
British Gas had incorrect billing on my bank account from 2021, even though I do not have a contract or agreement with British Gas. I cancelled my gas and electricity account from 15th December 2008 when I became ill and have a major operation, their charges was very high. The new Provider is EDF Energy as from that date. September 2017 I received a cheque for £225.00 for recognition of the problems I had experienced. On 18th September 2017 I sent letters, copy of my bank statements giving details of all the incorrect charges to Ms Moira Ponder Customer Operations Manager Customer ref: 910007118646, but had no reply from her or anyone to this day. My sister and sister-in-law died in the month of September 2017and having to make arrangement for their funerals was very stressful. That's why I am asking for help.
- supporters 0
British Gas has not yet responded
- Comments (1)
Wayne Thompson | | VERIFIED