British Gas

1.00 stars

68 Reviews

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Carmelita's complaint against British Gas

Carmelita Smith

20/11/2017

British Gas ref: 910007118646 incorrect charges

Complaint against British Gas

British Gas had incorrect billing on my bank account from 2021, even though I do not have a contract or agreement with British Gas. I cancelled my gas and electricity account from 15th December 2008 when I became ill and have a major operation, their charges was very high. The new Provider is EDF Energy as from that date. September 2017 I received a cheque for £225.00 for recognition of the problems I had experienced. On 18th September 2017 I sent letters, copy of my bank statements giving details of all the incorrect charges to Ms Moira Ponder Customer Operations Manager Customer ref: 910007118646, but had no reply from her or anyone to this day. My sister and sister-in-law died in the month of September 2017and having to make arrangement for their funerals was very stressful. That's why I am asking for help.

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  • Comments (1)

Wayne Thompson | | VERIFIED

And British Gas still do not have the courtesy to respond disgusting.
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