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Glenys's complaint against British Gas
Electricity bill almost 3 X usual amount
Complaint against British Gas
Experienced difficult trying to contact by phone, lines very busy and advised to call another time. Made an enquiry by e-mail and reply stated response could take 3 days. I think this is unacceptable for an issue which is causing me considerable concern.
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British Gas failed to resolve this complaint
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Glenys Lees | | VERIFIED