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Janis's complaint against Opus Energy
Billed twice for same electricity
Complaint against Opus Energy
I run a small business and when I took over my first premises five years ago I got a bill from OPUS ENERGY for £600.I called them immediately and was told if I signed up with them that would be put aside. I did not realise I did not have to sign up with them as it was a bill at OUT OF CONTRACT rates for a period of time the shop was empty. Five years on I had been paying every month by direct debit and submitting meter readings online. Out of the blue I got a bill through the post for £980! I was told I had been charged OUT OF CONTRACT RATES for a nine month period for which I had already paid in full. They agreed to reduce the rates by 30% but I had already paid them over £400 for the period in question. They say I owe them £400 and refuse to budge so I have now passed my case to the ombudsman. I am being plagued with phone calls and threatened with debt collectors! My advice? DO NOT SIGN UP WITH THIS COMPANY THEY ARE NOT TO BE TRUSTED.
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JONATHAN SPOONER | | VERIFIED