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Mike's complaint against Home Energy Services
Renewal Dearer than New Quote
Complaint against Home Energy Services
This is no longer a complaint, details provided for others info. Renewal quotation £19.50 x 12mnths without water compared with quote for new customer with water coverage £15.50 x 12mnths. I complained & was told as an existing customer I wasn't entitled to a new customer price. They attempted to convince me of all the reasons why but on telling them I was going to cancel they immediately offered me the new customer price of £15.50 x 12mnths + water coverage. I wonder how many people don't challenge & accept the renewal quotation! I was told that next year I would not be able to get the new customer price so I expect I will have to go through the same fiasco threatening to cancel. They did resolve my complaint but their antics hardly encourage loyal customers to stay with them.
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