Home Energy Services

2.00 stars

16 Reviews

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Mike's complaint against Home Energy Services

Mike Joyce

28/09/2015

Renewal Dearer than New Quote

Complaint against Home Energy Services

This is no longer a complaint, details provided for others info. Renewal quotation £19.50 x 12mnths without water compared with quote for new customer with water coverage £15.50 x 12mnths. I complained & was told as an existing customer I wasn't entitled to a new customer price. They attempted to convince me of all the reasons why but on telling them I was going to cancel they immediately offered me the new customer price of £15.50 x 12mnths + water coverage. I wonder how many people don't challenge & accept the renewal quotation! I was told that next year I would not be able to get the new customer price so I expect I will have to go through the same fiasco threatening to cancel. They did resolve my complaint but their antics hardly encourage loyal customers to stay with them.

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