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christopher's complaint against Extra Energy
flawed Direct Debit system
Complaint against Extra Energy
Beware their Direct Debit system which is clearly flawed. They ignore the facts. Although they promote the use of a DD on their website to even out payments for a seasonal useage, their DD system in reality does the opposite. The system cannot differentiate between and account in surplus/debit simply because of the seasonal use, and an account in trouble. They insist on changing the DD amount, throwing the account out and finish at the end of the year in greater imbalance than if they simply left it alone all year. Possibly, despite their claims to help customers to understand their usage, they actually make it difficult to do so. Dreadful Customer Service.
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