Extra Energy

1.00 stars

47 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

BRIAN's complaint against Extra Energy

BRIAN BRIDLE

16/10/2017

No extraenergy just extracost

Complaint against Extra Energy

I switched to this outfit in May and was on Tariff variable v1. Monthly DD was scheduled for the 4th of each month. At the end of July (my 1st quarter) the asked for the meter readings then promptly billed me as in debit because they had NOT waited for the 3rd payment. Since then they have got my gas reading miles ahead of reality and put me on Variable V2 without notification! I am now £350 in CREDIT because they increased my DD by 63% and my Electric charge per unit has gone up by 87%. This company give the impression of being totally incompetent and take for ever to answer question. I have now switched to e-on with their 18 month fixed saving me (hopefully) £300 per tear

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