Extra Energy

1.00 stars

47 Reviews

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David's complaint against Extra Energy

David Panter

07/04/2017

Poor customer service

Complaint against Extra Energy

Joined Extra energy Last February 2016 paid by direct debit received first bill after 6 months 2nd bill 6 weeks later Nov 2016 left them February 14th 2017 still awaiting final bill - I have complained a number of times they blame Iresa our new supplier - Iresa blame them for not sending final readings both say the other is to blame, curiously Extra energy have now cancelled both of last years bills and I'm showing a credit of over £700 I estimate they owe me over £80 once the bill is paid, emails very slow to answer - phones you hang on for ages, facebook fastest responce - altogether pretty dismal I would not use them again even if sometimes they are cheaper, just to much aggravation

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