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Tamsin's complaint against Ovo Energy
Complaint against Ovo Energy
We moved to a new property where they were the gas suppliers and have been trying to switch away for 5 months. They keep blocking the switch, their website email form doesn't seem to work as they've never answered an email, they never answer the phone and even the link to set up an account on their website doesn't work so they just keep sending threatening letters addressed to 'household' which they charge us for every time, but we can't get hold of them to actually do anything! Absolutely appalling service and it seems very common. Avoid like the plague.
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