Spark Energy

4.00 stars

31 Reviews

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Kieren 's complaint against Spark Energy

Kieren Teale

01/03/2018

[LAPSED] Enough is enough

Complaint against Spark Energy

I've recently moved into a 2 bed flat and have been sent the bill for the previous month (January) when I didn't live there. I rang up explained situation and was asked to send a picture of my tenancy agreement over to show that I moved the month after (February) which I did. I was told it would be updated within 3 working days. 2 weeks later I'm still receiving the same messages saying my bill is overdue I've rang up 3 times saying it's still going on yet nothing has changed.. this is seriously poor customer service.

  • supporters 0

Lapsed. Kieren has not responded in 90 days

  • Comments (1)

Jenny Veitch | | VERIFIED

Hi Kieren I'm so sorry I didn't see this complaint when you posted it. I hope the issue is now resolved. If not, please email [email protected] with your full name and supply address, with a note of any concerns you need me to look at. Kind regards Jenny Customer Relations Manager
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