Spark Energy

4.00 stars

31 Reviews

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Michele's complaint against Spark Energy

Michele carty

27/06/2016

[LAPSED] Overpaid on gas meter debt

Complaint against Spark Energy

I noticed that I was still paying off a debt to spark, after the debt had been paid, over £200. I initially contacted Swalec as I had never switched to spark, but they said they no longer had control as spark hold my gas account. I contacted spark many times they finally admitted it was their fault but said it would take a couple of months to sort out payment, that was in February and I've heard nothing since.

  • supporters 0

Lapsed. Michele has not responded in 90 days

  • Comments (1)

Jenny Veitch | | VERIFIED

Hello, I'm so sorry to hear about this. Would you be able to email me at [email protected] including a note of your supply address please? I'd be more than happy to take ownership of your complaint and make sure that we get everything sorted out for you. Jenny (Customer Relations Manager)
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