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James's complaint against npower
Complaint against npower
I own a flat in Buckingham where power has been provided by Npower. I am selling the flat and ended my contract with them on November 28. To my astonishment I found that I was in credit by £875. This had obviously built up over the last five years and they had been sitting on my money while continuing to take regular payments from me. I have asked them to refund my money but they have kept inventing excuses why they can't do this yet. Most recently they said that they would refund the money in two equal tranches, the first within 3-4 days. They told me that 7 days ago and not a penny has yet been paid.
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