npower

1.00 stars

125 Reviews

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Wendy's complaint against npower

Wendy mchugh

25/03/2016

Decided to switch to n power but thought better of it. They wouldn't let me cancel and im worried

Complaint against npower

Rang to cancel in allocated time but no answer went on line to live chat with n power said they would leave notes on my account to cancel But they never again tried to ring again no joy back to live chat for over an hour said they could nt cancel as was now out of cooling off period even though they could see us tried to cancel week before. Rang customer service on hold for twenty mins eventually spoke Jo on 22-3-16 at 1.40pm and she said she could cancel as could the other two people apoligised and said they wouldn't contact me. They did said can't close account. I already take tablets and see my doctor for stress and depression. At my wits ends

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