npower

1.00 stars

125 Reviews

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Ross's complaint against npower

Ross Flannigan

16/09/2015

Npower customer service a joke

Complaint against npower

Joined npower October 2013 left after 6 months feb 2014 because of account set up wrong and problems with billing all there fault. Received letter July 2014 saying due to issues with billing any balance is being written off( still have letter) then sep 2014 receive bill for approx £470 call npower to query this told my customer service advisor on call ignore bill you do not owe anything asked him to repeat this and yes no money due fast forward 2 months receive more bill for balance back on phone- they freeze account and investigate hear nothing except every 2/3 months get more balance due letters same story all over eventually raise official complaint June 2015 I have to chase up and find out verdict say sorry offer £50 goodwill payment but still want approx £400. Currently in final deadlock

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